Contact and Information
Roman Guitars is located at 3485 W. Harmon Ave. Suite 110 in Las Vegas, Nevada 89103. We are just West of 15 Freeway and off the corner of Harmon and Polaris. Our telephone number is 702-597-0147 and our hours of operation are currently Monday through Friday 9am to 5pm PST.
Hours of Operation:
Monday through Fridays from 9am to 5pm Pacific time. Please give us a call if you we can be of service or visit our showroom.
To Place an Order:
We currently take telephone orders at 702-597-0147 from 9am to 5pm PST Mondays through Fridays. Our showroom hours are the same.
Mailing, Shipping and Showroom Address:
Roman Guitars
3485 W. Harmon Avenue Suite 110
Las Vegas, Nevada 89103
You can also contact us by email. We do prefer speaking with people and we have noticed that is what best serves custom inquiries, but we do understand calling is not always convenient, so we do welcome you to contact us by which method may work best for you. We try to get emails answered as quickly as possible.
For guitar brand and custom sales please contact Scott at 702-597-0147 or ergscott@gmail.com
For parts and repairs please contact Bob at 702-597-0147 or ergbob@gmail.com
For any other inquiries or customer service please contact us at 702-597-0147 during our normal business hours of 9am to 5pm PST Mondays through Fridays.
Policy Information
Mail order instrument and item sales for in stock merchandise are refundable with prior authorization only and within three days of receipt of the instrument or item. Instruments and items must be returned within seven days of authorization and in the condition they were initially sent in with any and all accompanying materials. Please include a copy of your receipt with any authorized returns. There is a 5% restocking fee on all authorized return and canceled orders. Shipping, Handling and Insurance charges are non-refundable and the cost of return shipping is the responsibility of the client. In the event of a shipping damage please notify the Roman Guitars shipping department immediately, save all packing materials and the shipping box. All custom orders, and/or special orders are non-refundable. We take a great deal of time and resources building your custom order and hence it must be non-refundable. When asked, please note that all custom ordered instrument build times are estimated due to the nature of our one to one building process. Final payment for custom builds is expected upon completion. Unpaid balances after 30 days on custom builds are subject to storage fees of $100.00 minimum per incident and 5% of the remaining balance on a monthly basis. If you would like to work out a payment plan in this scenario we would be more than happy to speak with you, please call us. We cannot store unpaid custom orders indefinitely and if the fees and/or balance exceed the initial cost or 12 months have transpired then the order and any prior payment is forfeit. Parts orders are non-refundable, so please take advantage of our customer services to insure you are ordering the correct item. All trade ins are final. All closeout, blowout, clearance and consignment item sales are final. Deposits and payments on layaway are non-refundable. the layaway time period is 60 days with a 20% deposit unless another arrangement is worked out with your sales representative. In store purchases are non-refundable unless arranged with your sales representative. In instances where a store credit is issued, said store credit expires 12 months after issuance. Roman Guitars standard consignment fee is 20% should you choose to consign with us. Printed terms on our websites apply. If you have any questions please contact our customer service at 702-597-0147 Monday through Friday from 9am to 5pm PST.
Warranty Information
Warranty Applies to new instruments and new custom builds for the period of one year.
Covered Repairs
Defects in materials and workmanship including, but not limited to: Warped bodies or necks, glue joint separations, de-lamination, loose inlays, loose bindings, loose frets, defective hardware including, but not limited to tuning machines, bridge and tremolo parts, strap pins, etc. Defective electronics including, but not limited to scratchy pots, active electronics, wiring, jacks, switches, pickups, etc. Please note that some manufacturer's parts (pickups, hardware, etc.) that may be used in a new instrument or custom build will have their own warranty conditions, some of which could supersede, extend or exclude from the Roman warranty and may involve processes with the respective company or companies.
Not Covered
Normal wear and tear, accidental or deliberate damage, damages resulting from climatic changes, abuse, neglect, unauthorized repair or customization, repairs totaling greater than the cost to replace the instrument. If such a situation applies then your instrument can be replaced instead and if said instrument is unavailable then it can be replaced with something of equal value. Please note if shipping is involved then that would be the responsibility of the customer.
Free Inspection & Truss Rod Adjustments
We will provide up to four free inspections including truss rod adjustments if necessary throughout the one year warranty period.
If you have any questions please contact us Monday through Friday 9am to 5pm PST at 702-597-0147.
Roman Guitars LLC
